I did like the proactivity and responsiveness of Mr Rahim, the General Manager, who managed as quick as possible to solve the issue related to the timely provision of the pick-up shuttle at the airport. He has also demonstrated a sound professionalism without which I am not sure I would have visited the hotel again. In the same manner, Ms Catherine of the reception has also been kind, helpful and professional. Definitely I would be ready to revisit the hotel.
Essau
avril 2025
Wonderful location, attentive staff, and nice facilities. The location is attached to the mall, which is a bonus for exploring shopping options in Entebbe. The restaurant has good options, albeit not the best I encountered in Entebbe. Staff was attentive, but perhaps too soft-spoken at times for me to understand. (I'll admit this is very likely a cultural flaw on my part.) The mall, next door also has good food options.
Eric
avril 2025
The Best Western in Entebbe offered a very comfortable stay with clean, modern rooms and excellent amenities like fast Wi-Fi and a kettle. The friendly staff, convenient airport shuttle, and the shopping mall next door made everything easy and hassle-free. The pool area and on-site restaurant were also nice additions, making it a great place to relax before or after a flight.
Christian
février 2025
Great location. Next to the local shopping mall, across from craft market and near Botanical Garden. For the value of the price- it was excellent. Front desk lady - Shati provided great customer service. Attention to details and very kind. Thank you very much for looking after me. I loved staying at this hotel. I stayed here twice. Total 4 nights and 1 day-room booking. Highly recommended to everyone. Airport shuttle service was great.
Eiko
octobre 2024
First time at this the hotel and was positively surprised. Everything was great. The staff was fantastic, especially noted Diane at the reception who was absolutely terrific. The staff at breakfast, especially in the kitchen were amazing and the breakfast was great for me who go for a strictly vegan diet. They fixed a fresh passion fruit juice without sugar and it was lovely. I loved the breakfast. It was refreshing that they they had local and healthy food. Thank you
Sarah
août 2024
Very clean, well organized, good food, beautiful garden with pool, nice staff, safe, next to a mall and just on the opposite of a craft market. For one night or for travelers that will be busy with outside activities, it's quite a good place.
Victoria
janvier 2025
Location - close to the airport, within an excellent mall, safe in a closed compound. Clean spacious room with balcony. Even though overlooking a street and parking, the room stayed surprisingly quiet. Excellent powerful hot shower. Very helpful staff, answered all our questions, helped to book an amazing tour, and coordinated fantastic free airport shuttle. Good restaurant onsite - varied breakfast, and nicely prepared dinner. Special thanks to restaurant staff and chef for carefuly adhering to my meal requests. Note that food takes a while to arrive, but at the end it was worth the wait.
Yuliya
septembre 2024
The staff was very professional and accomidating. Housekeepers are great too, I didn't have my room cleaned everyday but they checked in on me to make sure I was not in need of anything. They have an awesome steamroom near the pool, this totally helped me decompress.
James
janvier 2025
It’s co-located with a mall with ok restaurants, a supermarket, a cinema, an MTN service center, a gym, an ATM, etc. and near the Botanical Garden, the beach, the Zoo, etc. It makes it real easy “to get started” on your visit to Uganda, to sort out various needs, visit some interesting locations, etc.
Jacob
décembre 2024
The staff was generally very kind and accommodating and the breakfast was good. The pool is not directly attached to the hotel - you have to walk a little (it's still private and not open to the world) and the result is a very nice oasis. The location is conveniently next to a mall with a few other restaurants, a grocery store and a pharmacy (plus ATMs) and across the street from a local restaurant plus a craft market. Internet was very reliable and their in-hotel restaurant was open 24 hours, which was incredibly helpful.
Lesley
septembre 2023